Frequently Asked Questions
Everything you need to know about your Goodhood experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a return shipping label.
Are your products true to size?
Most of our curated collections fit true to size. However, since we carry various independent brands, we recommend checking the specific size guide located on each product page for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Clearpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international customs and duties coverage?
For most regions, duties and taxes are calculated at checkout so there are no hidden fees upon delivery. Please check our shipping policy page for a full list of DDP (Delivery Duty Paid) countries.